Location: Sherwood Park, AB (Edmonton area)
Extensive remote work policy
Type: Full-time Permanent
Salary: Negotiable
Deadline: November 3, 2019

Who We Are:

Bluetrain is an established (founded 2007), and growing, data-driven Digital Marketing Agency. Our core service offerings are online advertising, social media, content marketing, search engine optimization (SEO), web analytics, and overarching digital strategy.  We work with clients on an ongoing basis to improve their online presence and grow results.

Who We Work With:

Bluetrain acts as an advanced digital marketing team for progressive clients from different industries across North America.  Recognizable clients we work with include organizations such as EPCOR, Stollery Children’s Hospital Foundation, UN Refugee Agency (UNHCR), and MacEwan University.

What We Offer You:

With a core value of ‘Balance’, we believe that happy, healthy employees produce the best results, so we proudly support life balance initiatives such as:

  • competitive compensation and health / dental benefits
  • vacation time PLUS paid time off for the Holiday break in December/January
  • remote work policy for working outside the office on a short-term, extended or permanent basis
  • flexibility in hours to start and end your day
  • monthly team social activities (ex. wall climbing, laser tag, curling, painting and more!)

Who We Want:

The Director of Client Services role will be responsible for the management and performance of the client-facing account management team. The role requires a strong desire to provide exceptional client experiences, coach customer servicing skills, an appetite for continual improvement of client servicing standards/process, and a desire to build new external relationships in the business community. A great opportunity for an individual looking for an agency leadership role in an environment that is cutting-edge with a recognized reputation for integrity and a high standard of quality.

Job Description:
  • Perform weekly check-in and coaching of account management team members
  • Ensure team resources are allocated effectively in collaboration with project manager
  • Mentor account managers on client servicing and sales related skills
  • Report to President and be active member of Bluetrain leadership team
  • Lead the improvement and implementation of client servicing standards
  • Support account managers with complex issues / troubleshooting / sales
  • Share new business development activity with President to drive growth
  • Join client meetings for strategic discovery and key deliverable presentations
  • Act as client-facing lead on a couple key enterprise accounts
  • Oversee the consistent implementation of client experience surveys (ie. NPS)
  • Continuous improvement of internal processes/workflow to progress client experience
Experience and Skills
  • Bachelor degree or higher in Marketing, Communications, or equivalent is preferred
  • Minimum of 6-8+ years of high-level client servicing experience is required
  • Minimum of 3-5+ years of team management/coaching experience is required
  • A track record of delivering outstanding client experiences across multiple accounts
  • Experience leading/organizing account team across multiple client projects in parallel
  • Experience coaching/supporting client-facing team with issues/troubleshooting
  • Experience with business development, networking and custom proposal writing
  • Professional marketing agency experience an asset
  • Confidence and desire in public speaking an asset
  • Advanced experience across digital marketing channels an asset
  • Google Ads qualifications an asset
  • Google Analytics qualifications an asset
  • Excellent verbal and written communication skills
  • Self-starter with demonstrated initiative and problem solving skills
  • Highly results driven individual

Apply:

If the description above sounds like YOU please send your cover letter & resume to [email protected], Attention: Bryan Smith, President. Please note “Director of Client Services Application” in the subject line.

Thanks to all applicants for your interest in working with Bluetrain. Only candidates short-listed for an interview will be contacted.