Location: Sherwood Park, AB (Edmonton area) / Extensive hybrid work policy

Type: Full-time Permanent

Salary: $50,000-60,000

Bluetrain’s data-driven, relationship-based approach to digital marketing helps our clients navigate one of the fastest-changing industries in the world. Think of us as an online marketing conductor, providing the insights and online expertise our customers need to drive their businesses forward.

Bluetrain acts as an advanced digital marketing team for progressive clients from varying industries across North America. Recognizable clients we have worked with include organizations such as EPCOR, Stollery Children’s Hospital Foundation, UN Refugee Agency (UNHCR), and Strathcona County. Bluetrain is also a Champion level sponsor with Canada Learning Code, a non-profit organization dedicated to bringing accessible computer science to communities across Canada. We currently have a permanent, full- time opportunity for:

Client Service Coordinator


What you’ll do:

As an Account Manager (Internal Title), you are interested in all things Digital and have the desire to learn about digital marketing. You will be working with 10-12 clients on a monthly basis, there will also be a number of short-term projects assigned over the course of your career with Bluetrain. You will be passionate about helping clients achieve their marketing and business goals. Client Service Coordinators are the primary contact for our clients, servicing those clients at a high level, enthusiastically, and as an advocate for the integration of online marketing into their marketing mix. While ensuring the internal team is always fully aware and driving forward the Client’s goals and strategies. Candidates must have experience in managing multiple clients at one time and would have ideally managed the same client for an extended period of time. Marketing experience is a definite asset.

You will work cooperatively with other members of the operational, advertising and social media teams to create long-term goals and plans for your clients. This job requires an organized individual that has high attention to detail; your clients will look to you to keep projects and tasks on track. You must possess excellent interpersonal communication skills, as you will be leading client meetings, preparing agendas, and updating the client on projects and objectives. You will be responsible for managing the client relationship, from communication, meetings, and ongoing updates in the month.

The Nuts and Bolts:

  • Manage a portfolio of clients and champion assigned client accounts within Bluetrain.
  • Build and maintain strong working relationships with clients.
  • Develop an understanding of the client’s business and communicate this to the Bluetrain team.
  • Conduct monthly calls or meetings with each client & provide documentation (agenda, summaries, dashboards, etc.).
  • Work in conjunction with the Bluetrain team on strategies and digital marketing plans.
  • Conduct internal monthly reviews and analysis of clients’ SEO, online advertising and social media strategies with the relevant Bluetrain team.
  • Diligently track client decisions and client expenses on provided documentation.
  • Write new proposals in response to client needs.
  • Keep up-to-date on industry developments; share knowledge with your team and distribute relevant information to clients.
  • Perform ongoing reviews of current client sites for potential online marketing opportunities with other core service offerings.
  • You will report directly to the Client Services Manager.

What you Bring:

  • Educated to college/university degree level or higher.
  • A Degree in Marketing or Business Administration is an asset.
  • Formal online marketing education is an asset.
  • At least 1+ years of experience managing client accounts for advertising or marketing services.
  • Strong experience managing multiple projects and/or multiple accounts at one time.
  • Experience compiling, reviewing/editing reports prior to client interactions.
  • Experience identifying and addressing client concerns.
  • Experience effectively working with Developers and Designers is an asset.
  • Agency experience is also a huge asset

Beneficial Knowledge:

  • Knowledge of using Website analytics tools for statistical analysis and reporting.
  • An understanding of search engines, search engine optimization (SEO) and basic factors that can influence rankings.
  • An understanding of the impact of other online marketing activities (ex. Social Media, Online Advertising (PPC/Display etc), Usability (UX)).
  • Knowledge of WordPress and/or other CMS.


  • Strong attention to detail.
  • Excellent communication skills, with the ability to create rapport with clients, associates, and your Bluetrain team.
  • Ability to clearly present and explain complex subjects to an executive audience.
  • Can facilitate positive and productive client meetings in person or on a call.
  • An independent worker that is self-motivated to stay on task and complete work efficiently (with high quality), but also enjoys working with a team.
  • Must be organized and able to prioritize.
  • Strong desire for continuous learning and self-development.
  • Sense of humour and ability to have FUN!

What you’ll get:

As our new colleague, you’ll be part of the continuing growth of a local success story! You will be surrounded by smart, passionate teammates who collaborate and innovate in order to provide our customers with the best possible solutions to their advertising challenges!

We believe that happy, healthy employees produce the best results, so we proudly support life balance initiatives such as:

  • A competitive compensation package.
  • 3-weeks Vacation time PLUS paid time off for the Holiday break in December/January.
  • A hybrid work policy for working outside the office on a regular basis.
  • Employee group benefits plan (health, dental, etc).
  • An additional $500 health spending account (HSA) after the first year.
  • Flexibility in hours to start and end your day.
  • Monthly team activity hosted by our Remote Culture Club!

Bluetrain’s Commitment to Diversity

At Bluetrain, our passion is to “Do Great Things, With Great People.” We recognize that working with a diverse group of team members, clients, and partners, increases our ability to produce greatness in both our work and community. Bluetrain is committed to fostering diversity and inclusion through implementing policies and practices that support that vision.

Bluetrain’s Commitment to Inclusion

Though we see diversity as a priority, it is even more important that we create a culture where people from all backgrounds feel included. Inclusivity is the key to actually maintaining (not just creating) diversity in the workplace. An inclusive approach is thoroughly integrated into the ongoing activities, operations and relationships of the organization. Bluetrain will make every effort to identify and remove barriers to inclusion, and continuously improve through a process of evaluation and change.


If you are passionate about digital marketing and the above description sounds like you, please submit your cover letter and resume to: [email protected]

Please note “Client Service Coordinator Application” in the subject line.

Thanks to all applicants for your interest in working with Bluetrain. Only candidates short-listed for a phone call and/or interview will be contacted.